Questionspeople ask
Everything about booking, the visit, paying and our cleaners. Can't find your answer? Call us free.
Booking
How do I book?
Choose your clean and how many hours, pick a date and time, then add your address. Your price shows before you give us any details, and we email you to confirm your cleaner.
Which cleans need a quote?
Airbnb turnovers, deep cleans, move-in cleans and move-out cleans. Every property is different, so tell us about yours online or call us free, and we'll send a price you can accept online.
How many hours do I need?
Most flats take 2 to 3 hours and most houses take 3 to 4. A visit can be up to 8 hours. For a bigger job, ask us for a deep clean quote.
How often can you come?
Weekly, fortnightly, twice a month, monthly, or just once. You choose when you book.
Which days and times can I book?
Any day of the week, at a time that suits you, including today if a cleaner is free. We confirm by email.
Do you clean in my area?
We clean homes and businesses across Nottingham. Enter your postcode when you book and we'll check.
On the day
Do I need to tidy before the cleaner comes?
A quick tidy helps, so your cleaner can reach the surfaces. Leave the cleaning to us.
Do I have to be home?
No. Leave a key or a lockbox code, and your cleaner can let themselves in.
Do I provide cleaning products?
Yes, so your cleaner uses the products you like. Please have them ready before your visit.
What if something gets damaged?
We hold insurance covering accidental damage caused by our cleaners during a booked visit. Please tell us within 48 hours.
Paying
How do I pay?
By bank transfer, within 3 working days of your invoice. We email it after each clean from bookings@libraclean.co.uk.
Can I pay by card?
Not yet. We never ask for card details, and we never change our bank details by phone or text.
Do I get a proper invoice?
Yes. Every clean gets its own invoice with the date, hours and price, which you can also download from your account. Handy for an office's accounts team.
Cancelling and changes
Can I cancel or move a visit?
Cancel online with 7 days' notice. Cancelling with less notice costs £5. To move a visit to another day, give us a call.
What if I can't be in on the day?
If your cleaner has a key or lockbox code and you're happy for them to work alone, the visit can still go ahead.
Can I hire my cleaner directly?
If you hire a cleaner Libra introduced you to, during our service or within 6 months after it ends, a £100 introduction fee applies.
Our cleaners
How are your cleaners checked?
Every cleaner shows photo ID and a DBS certificate, and we interview each one in person before their first visit.
Do I get the same cleaner each time?
Usually, yes. If your cleaner ever changes, we'll let you know first.
Still havea question?
Call us free and talk to a real person, or send us a message.